Export document application requirements can be viewed at http://www.cdph.ca.gov/services/Documents/fdbSFDCA.pdf of the California Health and Safety Code Section (HSC) 110190-110241 commencing on page 14.
A prepaid shipping label addressed to the recipient of the certificates must be provided with each Export Document application submission.
Please note: document attachments will not be copied into new applications. The user will need to upload new product labels and a new pre-paid return shipping label before submitting the new application.
Under the “Shipping” screen, users will be prompted to upload a shipping label to return the final certificates back to the requestor.
For questions about how to compile product labels into a single zip file, please refer to the How is a zip file created? of this Technical FAQ.
Please note: EDA Account login and password information is not to be shared with other users.
If an application has already been submitted using EDA and payment has not been received, the user can view the application from their Dashboard, and the user will see the “ePay Now” button.
Alternately, there are several software suites than can be used to create .zip files. Read this article for more information on creating zip files.
File path uploads are limited to a length of 64 characters, which includes the file path (C:\folder\subfolder\subfolder\) and the filename itself (product-labels.zip). This limitation applies to all file uploads in EDA. If you encounter this issue, please shorten the filename or move the file closer to the root directory of your hard drive or external drive.
Once you have selected the file you wish to upload and hit "open," the file path should show up in the text box under "Upload Product Label." You then must hit the "Upload" button to complete the transfer. Once the transfer is complete, the upload dialog should be replaced by a message saying "upload complete." You may then click "Next" to proceed to the next screen.
If you have any additional inquiries not addressed in the FAQs, please send an email to FDBExports@cdph.ca.gov and Export Document Program Staff will be glad to assist you.
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