Centralized Program Flex Unitā
The Centralized Program Flex Unit reviews, analyzes, and research requests for program flexibility submitted by health care facilities. Section staff perform independent research and analysis, consult with medical consultants, program subject matter experts (SMEs), other department representatives, field office representatives, and other external and internal stakeholders and will provide recommendations to grant program flexibility from regulatory requirements if the facility requesting the program flexibility demonstrates its ability to meet statutory requirements without compromising patient care. CPFU evaluates workforce shortage waiver (WSW) and patient needs waiver (PNW) applications submitted by skilled nursing facilities. The CPFU team is responsible for uniform evaluation of supporting documentation and information submitted in support of the WSW and PNW requests.
Workforce Shortage Waiver (WSW) 
A SNF may apply for a waiver of the 3.5 direct care service hours requirement and/or the 2.4 CNA hours requirement due to a workforce shortage of available and appropriate health care professionals and direct care givers.
Patient Needs Waiver (PNW) 
A SNF may apply for a waiver of the 2.4 CNA requirement to meet individual patient needs but will provide a minimum of 3.5 direct care service hours.
Program Flexibility (PF)
A health care facility may apply for a program flexibility and/or an emergency program flexibility when seeking a temporary need to comply with licensing requirements by using alternative concepts, methods, procedures, techniques, equipment, or personnel.