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licensing and certification program

Oasys FAQs

Sign in/Create Account Issues

Why am I unable to authenticate my email?

The verification code expires within 10 minutes of receipt. Click on ā€œSend new codeā€ if you received the code over 10 minutes ago. You must click on the ā€œVerify Codeā€ button to authenticate email.

Why is my password not acceptable?

The password must satisfy the following criteria: Between 8ā€“64 characters in length, uppercase letter, lowercase letter, a digit, and a symbol.

Applicant Search Page

I received a ā€œDuplicate SSNā€ alert, what do I do?

Send an email to onlinecna@cdph.ca.gov  with the following information:

  • First name
  • Middle name
  • Last name
  • Date of birth
  • Current and previous mailing addresses
  • Copy of your Social Security Card
  • Phone Number
  • Training Provider Number and end date of the program

Home Page

The home page does not have an option for me to ā€œresumeā€ or ā€œcreate newā€ application.

Send an email to onlinecna@cdph.ca.gov  with the following information:

  • First name
  • Middle name
  • Last name
  • Date of birth
  • Current and previous mailing addresses
  • Last four digits of the Social Security Number
  • Phone Number
  • Training Provider Number and end date of the program

I do not have a PDF copy of my submitted application.

Send an email to onlinecna@cdph.ca.gov requesting a PDF copy of the application with the following information:

  • First name
  • Middle name
  • Last name
  • Date of birth
  • Current and previous mailing addresses
  • Phone Number
  • Application Number
  • Phone Number
  • Training Provider Number and end date of the program

Type of Request Page

The position type for the application I am attempting to apply for is not available.

This indicates the Department already has an application for this position type.

Send an email to onlinecna@cdph.ca.gov  indicating the position for which you are attempting to apply with the following information:

  • First name
  • Middle name
  • Last name
  • Date of birth
  • Current and previous mailing addresses
  • Phone Number
  • Last four digits of the Social Security Number
  • Phone Number
  • Training Provider Number and end date of the program

The training provider number is not being accepted.

Users must enter the Provider Number as an eight-digit number (numerical digits only, may have to add preceding zeros to the number if needed) that was provided by the school where the applicant received training and click on the "Searchā€ button. Click on the ā€œĖ…ā€ icon on the ā€œApplication Forā€ field below to display the search results.

Example: Provider code is S1516, enter as 00001516

Profile

I am unable to update my information.

Please complete and mail a Request for Name/Address Change and/or duplicate for CNA Certificate CDPH 0929 form (PDF) to: 

Attn: Healthcare Professionals Certification and Training Section (HPCTS)
P.O. Box 997416 MS 3301
Sacramento, CA 95899-7416

Verify Identity Page

I do not know what the document number is or who the issuing authority is for the document I am uploading.

Please refer to the following table:

Type of Document
 Document Number
 Issuing Authority 
State Issued Driverā€™s License
 Driverā€™s License Number
 DMV
State Issued Identification Card
 Identification Card Number
 DMV
US Passport
 Passport  Number
 US Government
US Armed Forces Identification Card
 US Armed Forces Identification Number
 US Government

Application Selection Page

The position type for the application I am attempting to submit is not available.

This indicates the Department already has an application for this position type.

Send an email to onlinecna@cdph.ca.gov  indicating the position for which you attempting to apply with the following information:

  • First name
  • Middle name
  • Last name
  • Date of birth
  • Current and previous mailing addresses
  • Phone Number
  • Last four digits of the Social Security Number
  • Phone Number
  • Training Provider Number and end date of the program

The training provider number I am entering is not being accepted.

Users must enter the Provider Number as an eight-digit number (numerical digits only, may have to add preceding zeros to the number if needed) that was provided by the school where the applicant received training and click on the ā€œSearchā€ button. Click on the ā€œĖ…ā€ icon on the ā€œApplication Forā€ field below to display the search results.

Example: Provider code is S1516, enter as 00001516

Live Scan Page

I do not see the upload option on the live scan page to upload a copy of my live scan document.

The upload option will be available if you select ā€œElectronic Fingerprints- BCIA 8016 - Request for Live Scanā€ from the drop-down menu.

The live scan page did not display.

This indicates the department has previously received a copy of the live scan. Another copy is not required by the Department.

My Account

Can I make an address or phone number update?

Please navigate to the ā€œmy Accountā€ on the upper right corner of the home page. Address, email address and phone number updates can be made on this screen.

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